RETURN POLICY

We offer a 14-day return policy from the date you receive your order.

We will accept returns on eligible products for a refund in the original form of payment or store credit, minus the cost of return shipping if incurred.  

Returns on damaged or defective products, will be accepted for a refund in the form of store credit, minus the cost of return shipping if incurred.

Items must be in original packaging, unused and not damaged for the return to be processed. Returns after 14 days will not be accepted.

Our products are custom made and we will do our best to work with you should there be a problem, although some items are not eligible for return. These exclusions are detailed out on individual product pages.

To start the process of your return, or if your item arrives damaged, please email hello@albiziaproject.com M-F 9am to 3:30pm HST within 14 days of receiving your order and further instructions will be provided.

Refunds are issued once the product is received and will be made in the original form of payment. Credit card refunds may take up to 14 days to process.

Customer service hours are Monday - Friday 9am – 3:30pm HST. Please allow us up to 48 hours for us to respond.